FEATURED CAPABILITY
Amazon Connect Contact Center
CG Infinity has certified practitioners who implement Amazon Connect for enterprise contact centers. AI-powered sentiment analysis detects customer frustration in real time and escalates proactively. Voice recognition and LLM summarization reduce average handle time. We configure, integrate, and optimize, then hand it off with full documentation.
AWS SERVICES
What We Build on AWS.
Cloud Adoption & Migration
Map your on-prem environment, define the right AWS services for your workload, and execute a migration that minimizes downtime and technical debt.
Cost Optimization & Architecture Review
Audit your AWS environment, right-size EC2 instances, identify idle resources, and find savings through serverless and container-based alternatives.
AI & ML on AWS
SageMaker pipelines, Bedrock-based GenAI, and custom model training on proprietary data, built and maintained to stay current as your data evolves.
Data Engineering on AWS
Glue, Lake Formation, Redshift, Kinesis, data pipelines and lakehouse architectures optimized for your query patterns and data volumes.
DevOps & Infrastructure as Code
CodePipeline, CDK, CloudFormation, and ECS/EKS, automated deployments, container orchestration, and developer enablement.
Security & Compliance
IAM governance, VPC design, CloudTrail auditing, and compliance frameworks (SOC 2, HIPAA, PCI) on AWS infrastructure.
