Retail Energy Provider
Seven years of continuous production support for a growing C&I broker portal
A retail energy provider expanding into newly deregulated markets wanted its own developers focused on new launches, not on maintaining live applications, and had no quality assurance practice to manage the risk of changing a production system. CG Infinity took over full application support and built the QA function from scratch, a relationship now in its seventh year.
AT A GLANCE
A retail energy provider expanding into new deregulated markets handed production support of its existing applications to CG Infinity, along with building a QA practice it didn't have. The engagement has run for seven consecutive years, with quarter over quarter improvement in support productivity.
TOOLS
Service Line
Production Support | QA Practice Development
The Challenge
New markets every quarter, no QA practice, and a talent shortage
New markets were opening almost every quarter, and the client wanted its own developers on those launches, not on maintaining the applications already in production. The technical talent shortage made hiring their way out of the tradeoff unrealistic. The client also had no quality assurance practice at all, which meant every change to a live system carried risk nobody could measure.
THE SOLUTION
A 12-week knowledge transfer, then a QA function built from scratch
CG Infinity used its 12-week knowledge transfer process to take on support of the client's existing applications, reaching 90 percent coverage with only the trickiest issues escalating back to the client. In parallel, we built the QA function they didn't have: a regression testing team that verified our own changes weren't breaking working functionality, plus coverage for new feature testing.
THE RESULTS
Seven years in production and still improving
The engagement has run for seven consecutive years of continuous production support. Client development teams stayed focused on new market entry throughout, while CG Infinity delivered quarter over quarter improvement in support issue resolution productivity.
CONTACT US
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